遠傳心生活

《服務特色》 【帳單/繳款/儲值】隨查隨繳，輕鬆方便~! ▪ 您可查詢未結帳金額、帳單明細、我的餘額上網用量、我的交易紀錄(含電子發票)。 ▪ 停車費代收快來這邊設定，再也不用苦苦保存停車費單據，拋開逾期受罰的煩惱。 ▪ 您的帳單及代收繳費狀況點開我的交易紀錄，哪裡繳&繳多少~都幫您做好整理囉~! 【合約/費率】資訊透明，易查好找~! ▪ 快速查詢合約期間與費率。也可以線上變更費率(操作後會簡訊提醒您)~ ▪ 推薦費率好貼心，最符合您的使用習慣。 【門號服務/漫遊】服務設定，開關隨你~! ▪ 加值及門號服務，自己設定好方便。 ▪ 出國一指做好「漫遊服務開關」~ 【產品/服務】產品介紹，詳細清楚~! ▪ 簡單可查詢月租/預付產品、遠傳問問智慧音箱、家用寬頻、friDay專區等。 【活動/優惠】好康優惠，錯過可惜~! ▪ 搶先了解最新活動，購機及各項優惠資訊輕鬆掌握~ ▪ APP用戶獨享，給您的金幣在這裡唷~您時時登入更有可免費領的各式好康。 ▪ 本月好禮，更是天南地北網羅各種優惠，多看多用多確幸~! 【APP購物】購物儲值，線上完成~! ▪ 提供眾多手機、配件、黃金門號、遠遊卡、上網用量加購、快速儲值等，讓您輕鬆選購。 【門市/客服】線上查找，APP最好~! ▪ 可以線上與客服文字交談，多種管道為您服務~ ▪ 問題反應可也以隨時線上完成喔~ 【支援/教學】最好幫手，隨時救援~! ▪ 維修進度查詢隨時可追蹤進度，清楚好用。 ▪ 貼心提供網內外門號查詢~ ▪ 若想變更APP登入密碼，請用密碼變更隨時保持神秘感唷~! ★使用/登入方式★ 1.遠傳用戶請使用您的”行動電話門號”登入，不需另外申請帳號唷！ 2.若您已有遠傳門號卻不知道密碼，建議使用忘記密碼功能重新設定，或是聯繫客服為您處理！ 3.非遠傳3G/4G月租型用戶，仍可使用行動客服多項功能。 4.點擊首頁方塊磚，會展開次功能項目；在任一功能頁面，可點選右上角按鈕，展開該方塊其他功能，不用再回到首頁重新點選。 5.畫面可上下滑動，查找更多功能。 ※狂賀※ 遠傳行動客服App屢獲國內外大獎肯定！ ・2018 CX ASIA EXCELLENCEAWARDS 最佳數位體驗獎 ・2018 CSEA卓越客服大獎 最佳客戶體驗管理企業 "Service Features" [Bill/Payment/Stored Value] Pay as you check, easy and convenient~! ▪ You can check the unchecked amount, bill details, internet usage of my balance, and my transaction records (including electronic invoices). ▪ The parking fee collection is set here, so you no longer have to keep the parking fee receipts, and put aside the worry of overdue penalties. ▪ Click on my transaction record for your bills and collection and payment status, where to pay & how much to pay~ I will help you to organize it~! [Contract/Rate] The information is transparent and easy to find~! ▪ Quickly check the contract period and rate. You can also change the rate online (you will be reminded by a text message after the operation)~ ▪ The recommended rate is considerate and best suits your habits. [Door number service/roaming] service setting, switch as you like~! ▪ Value-added and door number services, easy to set up by yourself. ▪ One finger when going abroad to do "roaming service switch"~ [Product/Service] Product introduction, detailed and clear~! ▪ Simple to inquire about monthly rental/prepaid products, remote inquiry smart speakers, home broadband, friDay zone, etc. [Activities/Offers] Haokang offers, it’s a pity to miss it~! ▪ Get to know the latest events first, and easily grasp the purchase and various discount information~ ▪ Exclusively for APP users. The gold coins given to you are here~ You can log in from time to time to get all kinds of good things for free. ▪ This month’s great gifts are all kinds of discounts. It’s fortunate to watch and use more~! 【APP Shopping】Shopping recharge, complete online~! ▪ Provide many mobile phones, accessories, golden door numbers, far travel cards, additional purchases of Internet usage, quick recharge, etc., allowing you to purchase easily. [Store/Customer Service] Online search, APP is the best~! ▪ You can chat online with customer service in text, multiple channels to serve you~ ▪ Question response can also be completed online anytime~ [Support/Teaching] The best helper, help at any time~! ▪ Maintenance progress query can track progress at any time, which is clear and easy to use. ▪ Intimately provide network internal and external door number query~ ▪ If you want to change the APP login password, please use the password change to keep a sense of mystery at any time~! ★How to use/login★ 1. For remote users, please log in with your "mobile phone number", no additional account is required! 2. If you already have a remote door number but don't know the password, it is recommended to reset the password using the forgot password function, or contact customer service to handle it for you! 3. Non-Yuan Chuan 3G/4G monthly subscription users can still use multiple functions of mobile customer service. 4. Click on the tile on the homepage to expand the sub-function items; on any function page, you can click the button in the upper right corner to expand other functions of the block without returning to the homepage and clicking again. 5. The screen can slide up and down to find more functions. ※Kang congratulations※ Yuan Chuan Mobile Customer Service App has repeatedly won awards at home and abroad! ・2018 CX ASIA EXCELLENCEAWARDS Best Digital Experience Award ・2018 CSEA Excellent Customer Service Award Best Customer Experience Management Company