Latest Version (Download)

Table of Contents


Date Updated2021-01-21
Size71.85 MB
CategoriesApplications, Business



ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware Detailed release notes can be found at: ​ NOTE: This app requires the ServiceNow Madrid instance or later. EULA: © 2021 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

What's New

Fixed: • Accessibility related issues • The app crashes when clicking the action that contains a field with the special character '>' • The cart icon does not display the number of items in the cart • Attaching files from OneDrive fails • A pagination issue on the list This version is compatible with Quebec Early Availability instances and includes other performance improvements and minor bug fixes. Detailed release notes can be found on the ServiceNow product documentation website.

Latest Version (Download)

ServiceNow Agent 11.3.0

Date Updated : 2021-01-21